Most products sold by Cool Living Club are made on demand specifically after an order is placed. Because of this production model, returns and exchanges are handled differently from traditional retail products.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is damaged, defective, misprinted, or different from the product you ordered, please contact us as soon as possible after receiving your order.
Please provide your order number, a description of the issue and clear photographs showing the problem.
Once the issue has been reviewed and approved, we will arrange an appropriate solution, which may include a replacement or refund at no additional cost to you.
WRONG SIZE, COLOR OR CHANGE OF MIND
Because our products are made on demand, we generally do not offer returns, exchanges or refunds for buyer's remorse, including situations where:
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The wrong size was ordered.
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The wrong color or product was selected.
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The customer changes their mind.
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The correct product and size were supplied but the customer prefers a different fit.
Please carefully review the product information and Size Guide before placing your order.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, please contact us as quickly as possible.
Orders enter production automatically. Once production has started, we may no longer be able to change or cancel the order.
LOST OR DAMAGED SHIPMENTS
If your order is lost in transit or arrives damaged, please contact us with your order number and any relevant information or photographs.
We will investigate the shipment and determine the appropriate solution.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing complete and accurate shipping information.
If an order is returned because the address provided was incorrect, incomplete or undeliverable, additional shipping costs may apply before the order can be shipped again.
HOW TO REPORT A PROBLEM
Please contact Cool Living Club Customer Support through our Contact page and provide your order number and all relevant information.
Do not return products directly to a production or fulfillment facility unless Cool Living Club has specifically instructed you to do so.
STATUTORY CONSUMER RIGHTS
This policy does not limit any mandatory consumer rights that apply under the laws of the country or region in which you purchase our products.
Where applicable law grants you additional rights regarding cancellation, withdrawal, returns, refunds, replacement, conformity or warranties, those statutory rights will apply.
Cool Living Club
Wear the Rhythm.