Shipping

This Shipping Policy explains how orders placed through Cool Living Club are produced, fulfilled and delivered.

Most Cool Living Club products are made on demand after an order is placed. Fulfillment time and shipping time are therefore separate.

ORDER FULFILLMENT

Most orders are currently fulfilled within approximately 2–5 business days before shipping.

Fulfillment times are estimates and may vary depending on the product, order volume, production location, availability, seasonal demand or circumstances outside our reasonable control.

Once production and fulfillment are completed, the order is handed over to the applicable shipping carrier.

SHIPPING TIMES

Shipping times depend on the destination, product, fulfillment location and shipping method available for the order.

Typical estimated standard shipping times after fulfillment are:

United States & Canada: approximately 3–4 business days for domestic shipments.

International shipments: approximately 5–20 business days.

These are estimates and not guaranteed delivery dates.

Actual delivery times may be affected by customs processing, carrier delays, weather, peak periods, local postal services or other circumstances outside our reasonable control.

INTERNATIONAL SHIPPING

Cool Living Club ships to many destinations worldwide.

Shipping availability, available methods, costs and estimated delivery times may vary depending on the destination and will be displayed during checkout where available.

Certain destinations, products or shipping methods may occasionally be unavailable.

FULFILLMENT LOCATIONS

Cool Living Club works with specialized production and fulfillment partners with facilities in different regions.

Whenever reasonably possible, an order may be fulfilled from a facility closer to its destination. However, fulfillment location depends on product availability, production capacity and other operational factors.

Cool Living Club may use different or additional production and fulfillment partners as our fulfillment network evolves.

Regardless of the fulfillment provider used, your purchase remains a transaction with Cool Living Club.

MULTIPLE SHIPMENTS

An order containing multiple products may occasionally be fulfilled from different locations or at different times.

As a result, products from the same order may arrive in separate packages.

Where tracking is available, separate tracking information may be provided for each shipment.

ORDER TRACKING

When tracking is available, you will receive shipping confirmation and tracking information after your order has been dispatched.

Tracking information may require some time to become active after the carrier receives the shipment.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs procedures, import duties, taxes or handling fees depending on the destination country and fulfillment location.

Where these charges are not collected during checkout, they may be charged by local customs authorities or the delivery carrier.

Customers may be responsible for applicable import duties, taxes or customs charges where permitted by law.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your delivery address before completing your purchase.

Because most products enter an automated production and fulfillment process, we may not be able to change a shipping address after production has started.

If an order is returned because the address supplied was incorrect, incomplete or undeliverable, additional shipping costs may apply before the order can be shipped again.

DELAYED ORDERS

If your estimated delivery period has passed, please:

Check your tracking information.
Confirm that the shipping address on your order is correct.
Check with your local carrier or postal service.
Check with members of your household or neighbors where appropriate.

If you still cannot locate your order, contact Cool Living Club Customer Support with your order number.

We will review the available tracking information and investigate the shipment.

LOST PACKAGES

If tracking indicates that a shipment may have been lost in transit, please contact us as soon as possible.

We will investigate the shipment with the relevant fulfillment and shipping providers and determine the appropriate solution.

DAMAGED PACKAGES OR PRODUCTS

If your order arrives damaged, defective, misprinted or incorrect, please contact us and provide:

Your order number.
A description of the issue.
Clear photographs showing the product and problem.

Please refer to our Return and Refund Policy for additional information.

DELIVERY RESPONSIBILITY

Cool Living Club works with third-party shipping carriers to deliver orders.

Delivery estimates cannot be guaranteed where delays result from customs, carriers, weather, transport disruptions or other circumstances outside our reasonable control.

Nothing in this Shipping Policy limits or excludes any mandatory consumer rights regarding delivery, risk, replacement, refunds or other remedies under applicable law.